Utilikilt Issues
A short while back I wrote a review of my Utilikilts Original. I am still very pleased with it, and it is holding up well. A pleasant surprise is that is has not needed laundering nearly as frequently as shorts or trousers!
 However, since my review I have read several more reports of problems with people ordering out-of-stock kilts though their website, when they are supposedly in stock. This seems to be an ongoing problem that they are having. And, according to a recent entry of MysticMead’s from Living A Kilted Life, it seems that the troubles may extend beyond the computers.
Don’t get me wrong, I still think they make an excellent product for the cost, but until I hear heard they’ve sorted this out I won’t be buying another through their website. Perhaps I’ll get one from The Kilted Nation.
Long have men been subject to the poor and limited choices offered by the Trouser Tyrants. Pants are dead! Long Live the Kilt!
September 25th, 2007 at 4:48 pm
Ah growing pains…
How does one ensure that the kilt on the rack (that a customer is trying on right now) does not get sold at the same moment via the online web site?
And vice-versa.
And literally a trillion other possible combinations to worry about…
We wrestle with this stuff every single day, and try to make things right when they go wrong. In the end, we are a small company trying to do the right thing, and feed an insatiable demand. Every single kilt we make gets sold. Online, off the rack, over the phone, etc. We expand capacity as fast as possible, and still can’t possibly meet demand. Every kilt has 5 people waiting for it, probably.
And every single month our entire stock of kilts is restored. (We produce according to size… so all 36’s today, 37’s tomorrow, etc.)
But during that month, even more people have lined up for the kilts we are making.
If manufacturing in the US our of US-made materials was easier, we would be a WHOLE lot bigger.
Best thing to do on any given day is walk in to a Utilikilts retailer, grab the kilt you want, pay for it, and walk out.
Second best is to call a shop and see what they have in stock.
Third is deal with some dumb piece of software that can’t adapt to a constantly-changing world.